DNS Records Guide

Above.com DNS Records Guide

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1. What are DNS Records?

DNS (Domain Name System) records are instructions stored on a domain's authoritative DNS server. These records translate domain names (like yourdomain.com) into IP addresses and define how internet services like websites and email work for your domain.

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1. What are the different parts of a DNS Record?

A DNS record typically consists of three main components:

• Record Type: Defines the kind of data the record is storing:
  • A: Maps a domain to an IPv4 address
  • AAAA: Maps a domain to an IPv6 address
  • CNAME: Points a subdomain to another domain (canonical name)
  • MX: Defines mail exchange servers for email delivery
  • TXT: Stores human-readable or machine-readable text (commonly used for verification, SPF, etc.)
• Subdomain / Host Name: This defines what part of your domain the record affects:
  • @ = your root domain (e.g., yourdomain.com)
  • www = applies to www.yourdomain.com
  • *** = wildcard; applies to all subdomains not defined
  • Blank field = automatically defaults to @
• Value: This is the destination or instruction, such as an IP address, another domain name, or verification text, depending on the record type.

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1. Where do DNS Records come from?

DNS records are usually provided by external platforms or services when you integrate with:

• Website builders like Shopify or Third Party Hosting Services.
• Email providers such as Google Workspace or Microsoft 365
• Marketing tools and other third-party platforms

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1. Why aren’t my DNS Records working?

There are two common reasons:

1. Your domain is not using Above.com’s DNS
   • If your nameservers are not set to Above's custom DNS, any DNS records you configure within Above will not take effect.
   • You must update your nameservers to:

dns1.abovedomains.com 

dns2.abovedomains.com 

1. Propagation Delay
   • Once DNS records are updated, it may take up to 24–48 hours for changes to reflect globally. This is due to caching and DNS propagation timelines.

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1. How do I add or update DNS Records in Above.com?

Step 1: Verify Your Account

Ensure your Above.com account is fully verified. You may not have access to DNS management features until verification is completed.

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Step 2: Update Your Nameservers

To use Above's DNS management system:

1. Log in to your Above.com Dashboard
2. Go to Registrar > Manage Domains
3. Click your domain name to open the Domain Overview
4. On the left, click “Edit DNS Record” (next to DNS)
5. Tick the checkbox for DNS Hosting, then click Save

Your domain will now use Above’s DNS nameservers:

dns1.abovedomains.com 

dns2.abovedomains.com

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Step 3: Add or Edit Advanced DNS Records

1. Go to Registrar > Manage Domains
2. Click the blue link of your domain name
3. On the left, under Advanced Settings (DNS Hosting), click “Edit” (this is the lower DNS section)
4. Click “+ Add Records” (top right)

You will then be able to enter:

• Zone Name: e.g. @, www, *, or a subdomain
• TTL: Leave blank (it will auto-set)
• Type: A, CNAME, MX, TXT, etc.
• Record Value: e.g. an IP address, verification string, or mail server

Click Save Record when done.

Reminder: DNS records should be provided by your web/email provider. If unsure, contact them or check their help center.

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1. How long do DNS changes take?

Changes may take up to 24–48 hours to fully propagate across the internet. Some regions or ISPs may update faster than others.